Table of Contents

MY TICKETS

My Tickets submodule is available for all type of tenants. Whereas for Customer if the Partner has enabled "Helpdesk configuration".

This module consists of details pertaining to tickets assigned to self. For example: If Partner is the assignee then all the assigned tickets to them will display on this page.

This will just an information page for the assignee where they can check tickets assigned to them and sort them based on open or closed tickets.

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If Technician is unable to resolve the ticket then they can forward that to ticket to their respective manager then that will be moved in the forwarded section of the my ticket page.

FAQs

Q. Who is technician?
A. The person who handles and resolves the ticket.


Q. As a technician how will I get to know, how many tickets are assigned to me?
A. When User-type admin assigns any ticket to Technician, they will be notified on the mail and also they can find those tickets on My tickets page.