HELPDESK
The Helpdesk module introduces a new platform for streamlined technical assistance. It allows end users, customers, partners, distributors, and administrators to report, receive, and provide support for product-related issues. This module also features a dashboard that enables users to track the progress of all their tickets in real time.
The Helpdesk module is divided into the following submodules:
1. Dashboard - Provides an overview of ticket statuses and key metrics.
2. Support - Facilitates the creation and management of support requests.
3. My Tickets - Allows users to view and manage their submitted tickets.
4. Configurations - Enables administrators to customize the settings and workflows for helpdesk operations.
Please navigate to each submodule to learn about its functionality and usage.
Click here to know about Dashboard
Click here to know about Support